1. Brand & Business Information

Legal entity name	Clear Vision 360
Brand display name	Scribe360
Business website	https://cv360.solutions (parent) · https://scribe360.app (product)
Country of registration	United States
State of registration	Texas
Business address	2226 Westlake Dr. Unit 8, Austin, TX 78746, United States
Business registration	Travis County Clerk, Austin, TX — filing #2026701189
Entity structure & Tax ID	Provided directly to the verifier on request to support@cv360.solutions — not posted publicly.
Industry / vertical	Healthcare
Primary contact	support@cv360.solutions — SMS compliance & verification

2. Use Case

Use case category	Mixed — appointment reminders + telehealth visit links
Geographic distribution	United States only
Estimated monthly volume (pilot)	Up to 500 messages / month across pilot practices
Estimated monthly volume (12-month)	1,000–3,000 messages / month as practices onboard
Peak send rate	Low — messages are clinical-event driven (visit ready, appointment reminder), not bulk broadcast
ISV / direct sender	ISV (Independent Software Vendor). Scribe360 provides the platform; participating healthcare practices are the message senders. Practices collect TCPA-compliant consent during patient intake and attest to that consent in Scribe360 before any SMS is sent.

Use case description (paste into AWS / carrier form)

Scribe360, a product of Clear Vision 360, is a clinical AI scribe platform used by healthcare practices to document patient encounters and (optionally) deliver telehealth visit links and appointment reminders by SMS. Consent for SMS communications is collected by the practice during patient intake using a TCPA-compliant signed consent form (paper or digital). Practices may use their own intake form or a ready-to-print template Scribe360 provides. Before any SMS is sent, practice staff explicitly attest in the Scribe360 app that signed consent is on file for the patient — the timestamp, attesting user, and IP are recorded immutably for audit. Patients may reply STOP at any time to permanently opt out, with automatic confirmation. The full opt-in flow, recommended language, sample messages, and platform-side enforcement are documented at https://scribe360.app/site/sms-consent.

3. Opt-In Flow

Consent is collected by the practice (the message sender) during patient intake, not by Scribe360 directly. The 5-step flow:

1. Patient signs an intake consent form — paper or digital, on the practice's own intake form or the optional printable template we provide. Affirmative action only — no pre-checked boxes.
2. Practice retains the signed consent record for at least four (4) years (TCPA records retention).
3. Practice staff attests in Scribe360 by checking the SMS consent box on the patient record. The platform stamps timestamp + attesting user + IP into an immutable audit log.
4. Scribe360 sends SMS only to patients with a current attestation on file. Without it, the platform refuses to send.
5. Patient can reply STOP at any time. Opt-out is permanent and immediate; the platform clears the attestation. Reply HELP returns sender info and contact options.

Opt-in URL

The full opt-in flow, recommended language, visual samples, and the Scribe360 in-app staff attestation form are documented at:

https://scribe360.app/site/sms-consent

Recommended consent language (used on the practice's intake form)

"I authorize {Practice Name} to send me text messages relating to my care, including telehealth visit links, appointment reminders, and related communications. Standard message and data rates may apply. Message frequency varies based on my appointments. I understand SMS messages are not encrypted and are not protected by HIPAA in transit, and I accept this risk for the convenience of receiving care communications by text. I understand I can opt out at any time by replying STOP, or reply HELP for help. For minors, the parent or guardian providing this consent confirms their authority to do so."

4. Opt-Out Mechanism

• STOP keyword — patient replies STOP to any message. Scribe360 immediately and permanently clears the patient's SMS consent attestation; no further messages are sent until the patient re-subscribes via a new signed consent form.
• STOP confirmation — automatic single reply confirming unsubscribe (TCPA-required behavior).
• HELP keyword — automatic reply with sender identification and contact email.
• Email — patients may also email support@cv360.solutions to request unsubscribe.

5. Sample Messages

5a. Initial enrollment / opt-in confirmation

Sent once, when a patient is first enrolled in SMS communications:

{Practice Name}: You're enrolled to receive telehealth visit links by SMS.
Msg & data rates may apply. Reply HELP for help, STOP to opt out.

5b. Telehealth visit invitation

Sent when a physician marks an encounter as a telehealth visit:

{Practice Name}: Dr. Smith is ready for your visit.
Join: scribe360.app/r/k3p9aq
Reply STOP to opt out.

5c. STOP confirmation (auto-reply)

Sent automatically when a patient replies STOP, in compliance with TCPA opt-out confirmation requirements:

You have been unsubscribed from {Practice Name} SMS and will no longer receive messages. Reply START to resubscribe.

6. Compliance & Retention

TCPA	Each phone number submitted is covered by signed prior express written consent under 47 U.S.C. § 227, retained by the practice for ≥ 4 years. Practice obligation is enforced contractually via Customer Terms §8 (Patient Consent Obligations) and §14 (Indemnification).
HIPAA	Patient encounter data is HIPAA-protected. SMS message content is intentionally minimized — visit links and reminder cues only — and patients are warned at intake that SMS is not encrypted in transit. Scribe360 is a Business Associate; BAAs are in place with all sub-processors.
Pre-checked boxes	Not used. Both the patient intake consent and the in-app staff attestation require an affirmative action.
Practice retention	Practice retains signed consent record ≥ 4 years (TCPA records retention).
Scribe360 retention	SMS delivery metadata (phone hash, timestamp, message template, delivery status — never message content) retained 12 months for delivery troubleshooting and TCPA compliance auditing.
No marketing sharing	No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS opt-in data are used solely to deliver clinical messages from the patient's healthcare provider — they are not sold, rented, or shared.
Per-message audit	Every SMS the platform sends writes an immutable audit-log row (practice ID, patient ID, phone hash, template, delivery status). Per-attestation audit records the consent grant (timestamp, attesting user, IP).

7. Required URLs

Paste these URLs into the carrier's verification form:

Privacy policy	https://scribe360.app/site/privacy#sms-communications
Terms of service	https://scribe360.app/site/terms#patient-consent
Opt-in / consent collection	https://scribe360.app/site/sms-consent
Optional consent form template	https://scribe360.app/site/sms-consent-form
This page (program information)	https://scribe360.app/site/sms-program-info
Parent company	https://cv360.solutions

8. Screenshots / Opt-In Image (Direct Downloads)

Carriers typically require an opt-in image attachment. Two pre-generated PNGs are linked below — right-click → Save image as…, or fetch directly via curl <url> -O.

8a. Patient Intake Consent Block — recommended primary upload

The block the patient (or guardian) signs at intake. This is what AWS / 10DLC reviewers most commonly want.

Direct image URL: https://scribe360.app/img/sms-consent-patient-sample.png

8b. Scribe360 Staff Attestation — optional secondary upload

The in-app consent gate that practice staff check before any SMS is sent. Torn-paper edges indicate it is a partial of the larger patient form. Useful for reviewers who want to see the platform-side enforcement.

Direct image URL: https://scribe360.app/img/sms-consent-staff-sample.png

Images are regenerated from the live site via Playwright (e2e/regen-sms-consent-screenshots.mjs) whenever the consent UI changes. The printable consent form at /site/sms-consent-form is also a valid alternative for the upload field.

9. Compliance Documents

• Privacy Policy — full document · §17 SMS Communications
• Terms of Service — full document · §8 Patient Consent Obligations · §14 Indemnification
• SMS Consent & Communications — public consent reference (patients, practices, reviewers)
• Printable SMS consent form — template practices may use
• Telephone Consumer Protection Act of 1991 (47 U.S.C. § 227)
• Health Insurance Portability and Accountability Act of 1996 (HIPAA)

10. Contact

Questions, sensitive verification details (Tax ID, entity structure, primary contact name), or supplemental documentation requests:

support@cv360.solutions · Clear Vision 360 · 2226 Westlake Dr. Unit 8, Austin, TX 78746